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FAQ

  • Q: What payment methods do you accept?

    A: We accept VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD processed *securely* through paypal payment gateway. It is a safe and easy way to pay.

    Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company therefore unfortunately attempts to have footwear shipped to an address that is not on file with your credit card company will result in a declined transaction.

  • Q: What is the return policy?

    A: If you are not satisfied with the shoes, please contact us within /*seven*/ days of receiving your purchase. It is our commitment to provide every customer with complete satisfaction -- No question asked!

    However, we do ask that the shoes have not been worn prior to sending them back to us as it is our policy to reject returned product if it has been used. After we receive the returned package and verify the footwear to be in its original condition, we will refund your full purchase price directly through the credit card you paid with.

    Please note : Customers are required to pay return freight on all returns.

    Please request a return address for the product you wish to return. Do NOT return to the original shipping address, as the products are shipped from a different address and there will be no one there to process your return / exchange or refunding.

  • Q: Do you also do wholesale or sell in bulk?

    A: Yes we can offer wholesale and bulk purchasing of our product. However, please be advised that due to the nature of our ecommerce store we cannot guarantee wholesale offerings on all the styles 100% of the time. It is our commitment to work hard to satisfy all customers` needs for all products and quantities if and when available. For more information and enquiries please contact us with our online contact form found on our contact us page.

  • Q: Why are shoes on your website much cheaper than other websites?

    A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing profits to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else. Also, as we are an e-store, we can keep our prices to a minimum due to low overhead costs thus passing on the savings to our growing dedicated customer base.

  • Q: How can I track my order?

    A: We will send you the track information and track website. You can check the shipping status in anytime you want to. We are available for customer communication at all times during and after your purchase to provide peace of mind and satisfaction of the product purchased.

  • Q: If there is any SALES PROMOTION?

    A: Yes, we offer 5 x $5 coupons per pair of shoes when you place your first order from our website. Each of these coupons can be used for 1:1 i.e. 1 coupon per new order of 1 pair of shoes, up to 5 pairs of shoes can be purchased on your next order. These coupons can be transferred to a friend or another person wishing to purchase from us.

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